Introduction
LabDispatch is a specimen procurement and tracking platform giving treating physicians, pathology practices, and biomarker laboratories complete visibility to entire testing process. Spreadsheets, faxed and phone requests, hallway conversations, and innumerable portals from a variety of reference laboratories are replaced by one, easy to use application which simplifies logistics for all stakeholders of biomarker testing.
This user guide is meant to define the structure of the software, providing necessary definitions that will allow users to fully utilize the power of LabDispatch.
Organizations
Organizations are unique business entities created within LabDispatch. They share common business policies and practices. Organizations typically have a single tax identification number. LabDispatch requires a BAA from each organization.
Locations
Locations are subdivisions of an organization. Definitions for locations are not strict; they are meant to flow logically from the business structure of the organization. A small organization may have only one location.
Laboratories listed within LabDispatch are locations, not organizations. There are two types of laboratories: Home Labs and Destination Labs. A location can be a Home lab, a Destination lab, both, or neither. Each Laboratory with a unique CLIA number should also have a unique location.
Home Labs
Home labs are laboratories that send tissue. These laboratories are usually also tissue custodians. They must track tissue through the testing process, ensuring it returns to the tissue repository.
Destination Labs
Destination labs are laboratories that receive tissue tracked in LabDispatch. Typically these laboratories perform biomarker testing on tissue before returning it to the Home lab.
Users
Users are members of an Organization and assigned to Locations. All User account are [will be] required to setup two-factor authentication. Two types of users exist within LabDispatch: Physicians and non-physicians.
Physician Users
Physicians are licensed providers with unique NPI numbers. Physicians may be clinicians or treating physicians in diverse specialties such as oncology, family medicine, pulmonology, but physicians may also be pathologists working in Home labs or Destination labs.
LabDispatch is driven by physician users. At a basic level, a request for testing can be thought of as a request from a physician in clinical practice to the physician medical director of a Home lab to send tissue to the physician medical director of a Destination lab to perform biomarker testing.
Each Location may have many physician members, but must have at least one physician member.
A physician may be a member of more than one Location within an Organization, and may also be a member of more than one Organization.
Non-physician Users
Non-physicians are the supporting staff of physicians. These users have the visibility and functionality of the Physicians they support. A Non-physicians may support more than one physician, but a non-physician user that is not an Org Lead cannot exist in an Organization without assignment to at least one Physician user.
Non-physician Users have the visibility of the Physicians they support, within any Organization in which they members. However, when Physicians are added to an additional Organizations, Non-physician users do not have visibility to Physician activity in that Organization unless they are added to that Organization. Only Non-Physician users that have a supported physician within an external Organization may be added to that Organization.
Org Lead
An Org Lead is a special type of user within an Organization. Org Leads have visibility to all Locations and can perform Organization maintenance. This includes creating, editing and deleting Organizational Locations and Users, Physician assignments of Non-physician users. Org Leads may be either Physician or Non-Physician users. Physicians do not automatically receive Org Lead status. If a Non-physician, Org Leads may exist within an Organization even if they do not support any Organizational physician.
Superusers
Superusers are LabDispatch employees or contractors who can create and maintain Organizations and have visibility to the entire LabDispatch database. Superusers are invisible members of every Organization.
User Account Defaults
The Account page for each user should contain a defaults section, specifying such items as the following: Organization that displays at Log-in Location that displays at login Whether or not visibility is Organization specific, or includes all Organizations where visibility is permitted (applies to Physician and Non-physicians with Follow Access only)